Professional Summary
Results driven people leader with deep expertise in credit coaching, strategic sales leadership, and business development across home lending, branch channel and the mortgage broker ecosystem. Recognised for building high performing teams, lifting capability at scale, and driving sustainable growth through customer first execution, disciplined sales frameworks, and powerful cross functional alignment.
- Proven track record in staff development, performance coaching, and compliance excellence
- Strong understanding of home loan finance and the mortgage broker industry
- Relationship-focused and sales-driven, with a reputation for exceeding expectations
- Skilled communicator able to distil complex data into clear, actionable insights
- Trusted for maintaining integrity while cultivating long-term partnerships
- Adept at bridging departmental gaps through technical and financial fluency
- Certificate IV in Finance and Mortgage Broking
- FSRA Tier 2 (RG146) Personal Advice in General Insurance
Work Experience
MOBILE SALES LEADER – LENDI GROUP | JUNE 2026
- Lead a high growth national team of Mobile Mortgage Brokers within the Aussie Group network, driving sales performance, capability uplift, and operational excellence in an AI enabled environment.
- Accountable for shaping team culture, accelerating broker development, and delivering consistent commercial outcomes through disciplined leadership, data driven decision making, and customer centric execution.
- Lead, manage, and inspire a distributed team of Mobile Mortgage Brokers to achieve and exceed sales targets.
- Develop graduate brokers through structured capability pathways, accelerating time to competency and long term performance.
- Drive results through hands on leadership, coaching, mentoring, and performance management.
- Embed disciplined coaching rhythms, performance frameworks, and targeted skill uplift aligned to organisational strategy
- Leverage data insights to optimise broker activity, conversion, and portfolio growth.
- Strengthen internal and external stakeholder relationships to support seamless deal flow and customer outcomes.
- Champion adoption of AI native systems and processes to enhance productivity and operational efficiency
Branch Manager – Bendigo Bank | DEC 2025 – MAY 2026
- Lifted branch performance through targeted acquisition, retention and service strategies.
- Improved operational efficiency by embedding risk frameworks and coaching staff.
- Reduced complaint escalations through first-contact resolution.
- Drove commercial uplift through disciplined planning and KPI management.
- Held full P&L accountability ensuring sustainable financial performance.
- Strengthened community engagement through board partnership and local presence.
Sales Manager – ANZ | SEP 2022 - OCT 2025
- Led a district home-loan sales team, consistently achieving lending targets.
- Improved conversion rates through pipeline analysis and strategy refinement.
- Strengthened team capability through targeted coaching on credit and sales execution.
- Built strong internal/external relationships to support referral growth.
- Ensured full compliance with regulatory and bank standards.
- Delivered clear reporting on performance and improvement opportunities.
- Implemented process improvements reducing turnaround times.
Business Development Manager – ANZ | APRIL 2017 - SEP 2022
- Built and maintained a high-performing broker and aggregator network.
- Executed growth strategies aligned with district and state priorities.
- Managed the full sales cycle improving broker experience and settlement outcomes.
- Retained key clients and strengthened long-term partnerships.
- Negotiated proposals and commercial terms for new business.
- Tracked performance metrics to refine strategy.
Credit Manager – ANZ | OCT 2009 - APRIL 2017
- Led local and offshore credit assessment teams improving capability and accuracy.
- Acted as escalation point for complex scenarios providing alternative structures.
- Ensured regulatory compliance and implemented policy changes.
- Drove continuous improvement initiatives strengthening credit quality.
- Communicated risk expectations clearly to stakeholders.
- Provided transparent updates and decision-making clarity.
Education
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References
Available upon request.